Refund Policy

MATCHORA doesn't run subscriptions, and creating a profile is free. There are two paid, one-time steps:

• ₹500 — Account approval. A one-time payment that gets your account approved, after which every match's photo and phone number are visible to you — no further per-profile or per-day fee, ever.
• ₹500 — Astrologer porutham review. Optional, requested separately for any individual match, and delivers a written verdict from a real astrologer, usually within 24–48 hours of payment confirmation.

Payment is by UPI, paid directly to MATCHORA's own UPI ID (a QR code and UPI link are shown at checkout) — after paying, you submit the reference number your UPI app gave you and/or a screenshot, and we confirm it manually. Payments made between 6am and 6pm are usually approved within a few minutes; outside those hours, they're confirmed the next working day.

Because account approval and a porutham review both deliver access/work as soon as we confirm your payment, purchases are generally non-refundable once delivered — approval granted, or the review completed. This is the same principle that applies to any instantly-delivered digital purchase or commissioned piece of work.

We'll refund a payment if:

• You paid but your account was never approved, or a review you paid for was never delivered, due to an error on our end.
• You paid more than once for the same account approval or the same review.

To request a refund, email hello@matchora.in within 7 days of the payment with the phone number on your account and the approximate date/time of payment. Approved refunds are sent back to you by UPI or bank transfer, same as how you paid, and typically take a few business days depending on your bank.

We may update this policy from time to time. If we make a meaningful change, we'll update the date at the top of this page.